jewin's Privacy Policy

Introduction and Applicability

This privacy policy ("Policy") applies to all services, websites, and mobile applications of the jewin platform. By accepting the terms described in this document, you may use any service of jewin. When you access our website, create an account, or complete a transaction, you are considered to have accepted all terms of this privacy policy.

jewin always gives the highest priority to protecting your personal information. We believe you should have control over your information, and to that end we maintain the highest security standards.

What Information We Collect

jewin collects the following types of information to operate its services properly:

A. Information Provided Directly

When you create an account or use services on jewin, the following information may be collected from you:

• Full name and date of birth (for age verification)
• Email address
• Username and password
• National ID card or passport number (for identity verification)
• Current address
• Payment information (bKash number, Nagad number, Rocket number, Upay account, or bank account details)

B. Automatically Collected Information

While you use jewin, our system may automatically collect the following information:

• IP address and device identifier
• Browser type and version
• Operating system information
• Log data related to service usage time and frequency
• Transaction history and gaming activity records
• Information collected through cookies and similar tracking technologies

Purpose of Using Information

jewin uses the collected information for the following purposes:

A. Providing and Operating Services

• Creating, verifying, and managing your account
• Processing deposits, withdrawals, and other financial transactions
• Providing bonuses and promotional offers
• Ensuring customer service and support
• Monitoring and managing your gaming activity

B. Ensuring Security and Compliance

• Detecting and preventing fraudulent activity
• Maintaining compliance with anti-money laundering (AML) regulations
• Age verification — ensuring services are available only to those aged 21 and above
• Protecting the security and integrity of the platform

C. Improving Services

• Improving the user experience
• Developing new services and products
• Providing relevant promotional information (subject to your consent)
• Resolving technical issues on the platform

Data Storage and Security

jewin uses industry-standard technology and methods to keep your personal information secure. The key components of our security system are as follows:

• SSL/TLS Encryption: All information exchanged between your device and our servers is protected through encrypted protocols.
• Access Control: Only authorized personnel can access your information, and only to the extent necessary.
• Encrypted Database: All stored sensitive information is kept in encrypted format.
• Regular Security Audits: The security of our systems is regularly tested and reviewed.
• Firewall and Intrusion Detection: Advanced technology is used to prevent unauthorized access.

Please note, however, that no method of transmitting information over the internet is 100% secure. Even with our best efforts, it is not possible to guarantee the complete security of your information. Therefore, you are also advised to keep your password confidential and to log out of your account after use.

Sharing Information with Third Parties

jewin does not sell or rent your personal information. However, information may be shared in the following limited circumstances:

A. Service Providers

We may share limited information with trusted third-party service providers who provide services on our behalf, such as payment processing, identity verification, and technical support. These providers are obligated to follow our instructions and to keep your information secure.

B. Legal Obligations

We may be required to disclose information to comply with court orders, directives from government regulatory bodies, or the requirements of applicable law.

C. Fraud Prevention

Information may be shared with relevant authorities as necessary to detect and prevent fraudulent activity, money laundering, or other illegal activities.

D. Business Transfers

If jewin goes through a merger, acquisition, or asset sale process, your information may be part of the transferred assets. You will be notified in advance in such cases.

Cookie Policy

The jewin website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help us improve the quality of our services.

The cookies we use:

• Essential Cookies: Essential for the basic functioning of the platform. Used to maintain your session while you are logged in.
• Functionality Cookies: To remember your preferences, such as language selection and other personalized settings.
• Analytics Cookies: To understand how users use our services, which helps us make improvements.
• Security Cookies: To help detect and prevent fraudulent activity.

You can manage cookies through your browser settings. However, disabling some cookies may prevent you from using certain features of the platform.

Data Retention Period

jewin retains your personal information only for as long as it is necessary for the relevant purpose or required to fulfill legal obligations. Generally:

• Account information is retained for a specified period after account closure in accordance with applicable legal requirements.
• Transaction records are kept for the applicable period to maintain compliance with financial regulations.
• Records of communications with you are kept for a reasonable period to ensure customer service standards.
• After you withdraw consent for marketing communications, they are stopped immediately.

When the retention period ends or your information is no longer needed, we securely delete it or permanently anonymize it.

Your Rights

As a jewin user, you have the following rights regarding your personal information:

• Right of Access: You can find out at any time what information we hold about you and how it is being used.
• Right to Correction: If your information is incorrect or incomplete, you can request that it be corrected.
• Right to Erasure: In certain circumstances, you can request that your personal information be deleted.
• Right to Object to Processing: You can object to the processing of your information for specific purposes.
• Right to Withdraw Consent: You can withdraw consent given for marketing communications at any time.
• Data Portability: In certain cases, you have the right to receive a copy of your information in a structured format.

To exercise any of the above rights, contact our support team via live chat or send us an email. We will try to respond to your request in a timely manner.

Privacy of Minors

jewin services are for those aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. If we become aware that information from a minor has been accidentally collected, it will be deleted immediately and the associated account will be closed.

If you believe a minor is using our platform, please notify us immediately.

Policy Changes

jewin may review and update this privacy policy from time to time. If there are any significant changes, we will notify you in the following ways:

• By updating the date on this page
• By sending a notification to your registered email
• By displaying a notification when you log in to the platform

If you continue to use jewin services after the changes, you will be considered to have accepted the new policy. We therefore recommend that you review this page regularly.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

We generally try to respond to any information-related requests as quickly as possible. Complex requests may take a little more time.