jewin Terms and Conditions

General Provisions

1.1 Introduction and Applicability

These terms and conditions ("Terms") apply to the jewin platform ("Platform") and all services provided through it. jewin operates an online betting and casino service for members in Bangladesh. These Terms are prepared in both English and Bengali, however the Bengali version will take precedence for users in Bangladesh.

1.2 Age Requirement

jewin platform services are available only to those aged 21 or above. By creating an account you confirm that you are at least 21 years old. Accounts found to belong to minors will be closed immediately and all balances may be forfeited.

1.3 Binding Nature of Terms

These terms and conditions form a legally binding agreement. jewin reserves the right to modify these terms at any time. Continued use of the platform after any changes will be considered acceptance of the updated terms.

Account Registration

2.1 Registration Requirements

To create an account on jewin, you must meet the following conditions:

• You must be at least 21 years of age.
• You must provide your name, date of birth, mobile number, and all other details truthfully and accurately.
• Only one account per person is permitted.
• Opening multiple accounts from the same device or IP address is prohibited.

2.2 Identity Verification (KYC)

jewin may request necessary documents from you at any time for identity verification — such as a National ID card, passport, or birth registration certificate. Deposits or withdrawals may be restricted until the KYC process is completed. Providing false information may result in account closure and forfeiture of balances.

2.3 Account Security

It is your responsibility to keep your account password and login details completely confidential. Allowing third parties to access your account is prohibited. In the event of unauthorized access, notify our support team immediately.

Deposits and Withdrawals

3.1 Deposit Rules

The minimum deposit amount on the jewin platform is ৳300. Deposits can be made through the following methods: bKash, Nagad, Rocket, Upay, and bank transfer. Deposits are generally processed instantly, though bank transfers may take a little longer.

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 5–30 minutes. Withdrawals can only be made through the same method used for the deposit. KYC verification must be completed before a withdrawal is processed.

3.3 Reasons for Withdrawal Rejection

jewin may reject a withdrawal request under the following circumstances:

• If the wagering requirements of an active bonus have not been met.
• If suspicious activity or evidence of fraud is found.
• If KYC verification is incomplete.
• If account information is inconsistent.

Bonuses and Promotional Offers

4.1 Welcome Bonus

jewin offers new members a 200% bonus on their first deposit, up to a maximum of ৳15,000. The wagering requirement for this bonus is 15 times (you must wager 15 times the combined total of the deposit and bonus).

4.2 General Bonus Terms

• Each bonus offer may have its own specific conditions, which will be stated on the offer page.
• Bonuses apply only to your own account and are not transferable.
• While one bonus is active, another cannot be activated (except for special offers).
• jewin reserves the right to modify or cancel any promotional offer.
• If bonus fraud is suspected, jewin may cancel the bonus and suspend the account.

4.3 VIP Program

jewin's VIP program has three tiers: Bronze, Silver, and Gold. By playing regularly you will be automatically promoted to higher tiers and will receive weekly cashback — up to 0.4% at Bronze, up to 0.8% at Silver, and up to 1.2% at Gold.

Betting and Gaming Rules

5.1 Betting Rules

All betting activity on the jewin platform is conducted fairly and transparently. You should read the specific rules for each game or event before placing a bet. Betting results are considered final and are generally not subject to change.

5.2 Sports Betting

Betting is available for cricket, football, kabaddi, and other sports. Live betting is available for BPL, IPL, T20 World Cup, ICC events, and other international tournaments. If a match is cancelled, postponed, or rescheduled, jewin will settle bets according to the applicable rules.

5.3 Casino Games

All casino games are operated by third-party software providers such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, NetEnt, and Microgaming. The outcome of each game is determined impartially through RNG (Random Number Generator) technology, ensuring fair play.

5.4 Technical Issues

If a game result is affected by a technical fault or loss of connection, jewin may cancel the relevant bet and refund the full wagered amount. However, jewin will not be held responsible for issues related to your internet connection or device.

Prohibited Activities

6.1 General Prohibitions

The following activities are strictly prohibited on the jewin platform:

• Operating more than one account in the same person's name.
• Conducting fraudulent activities in order to claim bonus benefits.
• Exploiting software vulnerabilities or technical weaknesses.
• Attempting unauthorized access to another member's account.
• Conducting money laundering or illegal financial transactions.
• Selling, buying, or transferring an account to another person.
• Playing games through bots or automated software.

6.2 Prohibition on Coordinated Betting

Coordinating with multiple accounts or individuals to claim bonus or promotional benefits is strictly prohibited. If such activity is proven, all associated accounts will be closed and all balances will be forfeited.

Account Closure and Suspension

7.1 jewin's Rights

jewin reserves the right to temporarily suspend or permanently close any account under the following circumstances:

• Violation of any provision of these terms and conditions.
• Providing false information or forged documents.
• Suspicious financial transactions or fraud.
• Serious breach of the responsible gaming policy.
• Direction from a regulatory authority or legal requirement.

7.2 User Rights

You may request the closure of your account at any time. All valid balances should be withdrawn before the account is closed. If an account is closed due to a breach of terms, jewin may forfeit bonus balances, however legitimate deposit balances will be returned.

Privacy and Data Protection

8.1 Data Collection

jewin collects users' names, contact information, payment details, and activity-related data. This information is used solely for service improvement, security assurance, and fulfilling legal requirements.

8.2 Data Protection

jewin keeps all personal and financial information secure through SSL encryption. Personal information is not sold to third parties. For more details, please read our Privacy Policy.

Limitation of Liability

9.1 Nature of the Service

Online betting and casino gaming carries financial risk. jewin does not guarantee any winnings or profits. Users play at their own risk and retain full right and responsibility to set their own limits.

9.2 Technical Liability

jewin will not be held liable for internet outages, device issues, or third-party software faults. jewin makes every effort to ensure platform availability, but temporary downtime may occur due to maintenance or technical reasons.

9.3 Responsible Gaming

jewin believes in responsible gaming. Set your limits before playing and only wager money you can afford to lose. For support regarding gaming addiction, please read our Responsible Gaming page.

Changes to Terms

10.1 Right to Make Changes

jewin reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, a notice will be sent to users' accounts or an announcement will be posted on the platform.

10.2 Effective Date of Changes

Updated terms will take effect from the date they are published. Continued use of the platform after any changes will be considered acceptance of the new terms.

Contact

11.1 Support

If you have any questions or complaints about these terms and conditions, please contact us:

11.2 Complaint Resolution

For any dispute or complaint, first try to resolve it with our support team via live chat or email. We take all complaints seriously and work to resolve them promptly. Visit our FAQ page for detailed questions and answers.